Frequently
(asked) Questions

I've cancelled my booking, but can't seem to find the refund in my bank account.

After cancelling your booking, it might take up to 2-3 business days before your refund is in your bank account or credit card.
If you can't seem to find it, search for incoming transactions of the same ammount, or incoming transactions from Mollie.
Refunds will not have "TheAnyThing" stated in the description.

Can I get a TheAnyThing gift certificate?

A visit to TheAnyThing is a wonderful gift to give.

We don't have our own gift certificate just yet, but we do accept the Nationale Bioscoopbon.

Due to European regulations, a maximum of €50 can be paid using an online gift certificate.

I'd like to taky my baby with me. Can I?

You can take a baby up to the age of 2 years old with you.
For children of 3 years and older, you need to take the maximum capacity of the room in account, e.g., two adults and one 3-year-old is three people. In this case you would need to book one of our five-person rooms.

Can I take my dog to TheAnyThing?

It isn't allowed to take any pets, no matter the size, amount of hair or volume of its bark.
You're more than welcome to take your human best friend though.

I'd like to cancel my booking, what should I do?

You can cancel up to 4 hours in advance of your booking via your ticket in TheAnyThing app.
Just click" cancel reservation" and you will be automatically refunded within 2 business days.

I'm running a bit late, what should I do?

First of all, don't worry.
Your booking starts automatically with a 5 minute countdown.
During your movie you can pause whenever you want, with a total of 15 minutes. The controls to do this become available in the app as soon as your booking starts.
If you're running late, we suggest you pause your movie as soon as you have access to the controls in the app. This can be done without you being on the location.
Hopefully this will give you enough time to get to the location.

I only see availability in the morning, is that correct?

The app shows the current availability. Evenings and weekends are our most popular moments, and these are booked the fastest. On short notice, the mornings tend to be the only ones left. The longer you book in advance, the bigger the chance you get your perfect time.
Keep an eye on our Last Minute section in the app, for any short term availability popping up.

Can I change the movie, date or time after I made my booking?

Unfortunately, it isn't possible to make adjustments to your booking.

You can cancel your booking and re-book another movie, time and/or date.
Make sure that if you choose a different movie and it exceeds the runtime of your previous chosen movie, it might not fit in your old timeslot.
Also, after cancelling, the timeslot is up for grabs for anyone who wants to make a booking too. So don't take to long with making a new booking.

Keep in mind that you can cancel up to 4 hours in advance and some movies may take up to 72 hours to order from our distributors.

Where can I visit TheAnyThing?

We have our own location in Wijk bij Duurstede, and you can find us in  Hotel New York in Rotterdam and Pathé Ypenburg in The Hague.
We aim to open new locations by working with hotels, restaurants and cinema chains. Keep an eye on our social media to stay up to date.

How can I book my own personal cinema?

You can easily book via our app, which is available in the App Store and the Google Play Store.
The app shows you availability, locations, prices and our 1000+ movie library.
In addition, the same app puts you in control of the movie's volume and pause moment, and the cinema's lighting and airconditioning. On top of that, you use it to call for room service and order your drinks and bites.

How do I get my own cinema?

Please contact us, we would like to hear your thoughts on adding a personal cinema to your venue.

What movies are available?

We are working with a variety of movie distributors to offer a wide range of movies like current blockbusters and evergreens. Here’s a list of our most popular movies.
Download our app, available in the App Store and the Google Play Store, and check out our 1000+ movies library.

Can I pause my movie?

You can.
During your entire viewing you are free to hit the pause button in the app as often as you want, when you want.
The total amount is 15 minutes. After this you will no longer be able to press pause.