Frequently
(asked) Questions

Where can I visit TheAnyThing?

We have our own location in Wijk bij Duurstede, and you can find us in  Hotel New York in Rotterdam and Pathé Ypenburg in The Hague.
We aim to open new locations by working with hotels, restaurants and cinema chains. Keep an eye on our social media to stay up to date.

What movies are available?

We are working with a variety of movie distributors to offer a wide range of movies like current blockbusters and evergreens. Here’s a list of our most popular movies.
Download our app, available in the App Store and the Google Play Store, and check out our 1000+ movies library.

How can I book my own personal cinema?

You can easily book via our app, which is available in the App Store and the Google Play Store.
The app shows you availability, locations, prices and our 1000+ movie library.
In addition, the same app puts you in control of the movie's volume and pause moment, and the cinema's lighting and airconditioning*. On top of that, you use it to call for room service and order your drinks and bites.

*available in Hotel New York and Wijk bij Duurstede.

Can I get a TheAnyThing gift certificate?

A visit to TheAnyThing is a wonderful gift to give.

We have our own gift card which you can order via www.theanything.com/giftcard.

What should I know about gifting the TheAnyThing gift card?

First of all, gifting a private cinema experience allows the recipient to immerse themselves in a premium cinematic journey.

You can order any amount of gift cards via the website. Payments can be made with iDeal only.

The validity of the TheAnyThing gift card is 2 years after purchase.

You can determine the gift amount yourself, starting from €20 for digital gift cards or €50 for physical gift cards, up to a maximum of €200.

The gift card is only redeemable in the TheAnyThing app. In addition to paying for bookings, the TheAnyThing Giftcard can also be used for drinks and snacks ordered via the TheAnyThing app.

The TheAnyThing gift card is a payment method that allows you to pay for bookings or food and drink orders via the app. It is not a "credit" linked to your account.

Digital and physical gift cards can only be send to one (e-mail)address provided by you. If you order multiple gift cards, they will all be send to that same (e-mail)address provided by you.

You will recieve a digital gift card within moment after your purchase. Physical gift cards will be send the same business day when purchased before 16:00. Sending takes about 1-2 business days.

Deliveries can only be made to addresses in The Netherlands.

You can return the physical gift card within the 14-day reflection period. If you return the physical gift card within these 14 days, you will receive a refund. Please note: this is only possible if the physical gift card has not been used. The return shipping costs are your responsibility. After these 14 days, the physical gift card can no longer be returned. Digital gift cards can never be returned.

I don't receive a code when I try to register in the app, what should I do?

That's unfortunate.
There's several things you can try.

-If you are using a VPN, turn it off.
-Make sure your phonenumber is noted as "+<country code><phonenumber minus 0>". For example: +31612345678.
-Update the app.
-Check your sms inbox to see if the app really wasn't delivered. Sometimes you don't get a notification or a "auto-fill" in your keypad.
-Uninstall and re-install the app.

If none of these tips work, please get in touch with our customer support.

I've received a TheAnyThing gift card, what do I need to know and do?

First of all: congratulations! With a TheAnyThing gift card you can immerse yourself in a next-level cinematic experience.
Your first step should be to download the app here.

You can check the balance and the validity of your gift card here.

In order to make a booking in the app with your TheAnyThing gift card, follow these steps:

When making a booking, before proceeding with payment: Click on 'Change' next to iDeal and select 'Gift cards'.
Click on 'Book now for...'.
Select the TheAnyThing Giftcard.
Enter the card number and PIN of your gift card.
Click on 'Redeem Gift Card'.

If the balance is insufficient, you can complete the payment using one of the other payment methods.

If there is any remaining balance, you can use it for a future booking or for ordering drinks and snacks via the TheAnyThing app. This is only possible if the gift card is still valid.

My preferred movie isn't available as last minute, is that correct?

Some of our movies need about 72 hours before they get to us from our distributors. Because of this, these can't be booked as last minute.
But we're sure we have other movies to offer you that you would like too.

I can't find any last minute availability in the app, is that correct?

The app shows the current and accurate availability.
If none is shown, this can mean two things:

-All our private cinema rooms are fully booked, or

-There is no availability for the movie you would like to see because of its length.

If the latter is the case, it might be possible to make a booking if you choose a shorter movie.

Can I bring more people to the private cinema room than the maximum occupancy?

No, it isn't allowed to bring more people than the maximum occupancy of the private cinema room.
The maximum occupancy is the same as the total of seats.

No more than 2 people are allowed in the two person private cinema rooms, no more than 3 people in the three person private cinema room and no more than 5 people are allowed in the five person private cinema room.

However, it is possible to to book a private cinema room for less than the maximum occupancy.

I'd like to dress up the private cinema room for a special occasion, can I?

Unfortunately, due to the private cinema rooms being booked back to back, there isn't much time to decorate.

To make your visit extra fancy, you can always order some of the delicious treats, cocktails or champagne via our room service.

I'd like to watch something that you don't have in your movie library, can something be arranged?

If you would like to watch a movie that we don't currently carry, we can always check with our distributors to see if they can offer it to us.
Just send us a message and we will get right on it.

Currently, it isn't possible yet to watch any of your own content via stream, USB or any other means.

The movie that I want to see is shorter than the available timeslot, but why can't book it?

A timeslot consists of the duration of your chosen movie, 2 movie trailers, 15 minutes of pause time, a countdown of 5 minutes so you can settle in and time to clean up and get the room ready for our next guests.
All of this might add up to a total duration longer than the available time.

Can I watch a movie with a different audio or subtitle language?

All the movies that we offer are in their original version with Dutch subtitles, unless stated otherwise in the app.

It isn’t possible to change the language of the audio or the subtitles.

We do offer several foreign movies from all over the world in their original version with Dutch subtitles.
Always check the movie’s description in the app for the language of the audio and subtitles.
In case we offer different language versions, the original version will have "OV" in its title. The Dutch spoken version will have "NL" in its title.

Can I change the movie, date or time after I made my booking?

If you would like to see a different movie than the one you booked, you can change the movie up to 24 hours in advance via your ticket in the app.
You can only change to a movie which is the same length or shorter than your original choice.
For some movies it may take up to 72 hours to order from our distributors. These movies aren't available on short term.
Want to see a movie that's longer than your original choice? Then you need to cancel your booking and make a new one.

Unfortunately, it isn't possible to change the date or time of your booking.
You can cancel your booking and rebook another time and/or date.
Keep in mind that you if you cancel within 24 hours of the start your booking, a 50% cancellation fee will be charged.

Can I take my dog to TheAnyThing?

It isn't allowed to take any pets, no matter the size, amount of hair or volume of its bark.
You're more than welcome to take your human best friend though.

I'd like to take my baby with me. Can I?

You can take a baby up to the age of 3 years old with you, without taking in account the maximum capacity of the room.
For children of 3 years and older, you need to take the maximum capacity of the room in account, e.g., two adults and one 3-year-old is three people. In this case you would need to book our 3-peron or five-person rooms.

Keep in mind that all our films have Kijkwijzer age ratings. Staff may ask for identification. If guests refuse or are unable to show proof of age, they will be denied entry. Age restrictions are also applicable on children and babies.
For more information about Kijkwijzer and the related legislation, visit the Kijkwijzer website.

What are the house rules?

To ensure that everyone has a pleasant experience at TheAnyThing, we enforce the following house rules. Staff members reserve the right to deny entry to or remove guests from the premises for any violation of these rules.

Instructions from our staff must be followed at all times.

  • Staff members reserve the right to conduct random checks to ensure compliance with the house rules.
  • The private cinema rooms are equipped with camera equipment to ensure safety and quality.
  • Entry to the private cinema room requires the presentation of a valid ticket.
  • Guests must arrive on time. The film starts at the scheduled time.
  • All our films have Kijkwijzer age ratings. Staff may ask for identification. If guests refuse or are unable to show proof of age, they may be denied entry. For more information about Kijkwijzer and the related legislation, visit the Kijkwijzer website.
  • Bringing outside food and drinks into the private cinema rooms is not allowed.
  • Pets are not allowed in the private cinema rooms (except for guide dogs).
  • Smoking is prohibited (including electronic cigarettes, vaping, and similar products).
  • (Un)wanted intimacies are not allowed.
  • Both verbal and non-verbal disruptive behavior, are not allowed.
  • Drug use is prohibited.
  • It is forbidden to record the film. Violations of this rule will be reported to the authorities.
  • Guests will be held liable for any damage caused to the private cinema rooms (e.g., to the interior or furniture).
  • The maximum number of guests per private cinema room is equal to the number of seats.
  • Guests are not allowed to touch the screens or projectors in the private cinema rooms.
  • For your own safety, do not look directly into the projector laser as this can cause permanent retinal damage.
  • Parents/guardians are responsible for the actions and behavior of the minor children they bring to TheAnyThing.

Can I pay my booking or food and beverages in cash?

A booking can only be made via the app, and therefore cannot be paid in cash.

At our locations in Pathé Ypenburg and Hotel New York, food and beverages can only be ordered and paid via the app. The controls for this become visible in the app the moment your booking starts.
At our location in Wijk bij Duurstede, you can ask one of our colleagues to come to your private cinema room to take your order. These orders can be paid by card or in cash.

How do I order food and beverages?

Food and beverages can be ordered during your booking via the app. The option to order room service, same as the options to control your room and movie, becomes available at the start of your booking.

At our location in Pathé Ypenburg, food and beverages can only be ordered and paid via the app.
At our locations in Wijk bij Duurstede and Hotel New York, you can order your food and beverages via the app, and you can also call for one of our colleagues to come to your private cinema room to take your order.
The call button can be found in the app.These orders can be paid by card or in cash.

It isn't allowed to bring your own food and beverages to our private cinema rooms.

Are the private cinema rooms wheelchair accessible?

All our private cinema rooms in Hotel New York and Wijk bij Duurstede are wheelchair accessible.

In Pathé Ypenburg, only "The Five" private cinema room is wheelchair accessible. All the "The Blue" private cinema rooms can be reached by stairs.
Would you like to make a booking for two in Pathé Ypenburg, and you and/or your +1 uses a wheelchair? Send us a message and we'll work something out.

Can I pause my movie?

You can.
During your entire viewing you are free to hit the pause button in the app as often as you want, when you want.
The total amount is 15 minutes. After this you will no longer be able to press pause.

My payment failed when I tried to book, and now my preferred time is unavailable. What happened?

As soon as you start a payment for your booking, our system automatically blocks the timeslot.
When a payment fails, the timeslot will remain blocked for 5-15 minutes.
Go back in the app and refresh until the time is available again and you can book again.

Keep an eye on this, because as soon as the time becomes available, other guests can book that timeslot too.

I'm coming by car, where can I park?

At our location in Wijk bij Duurstede, there’s free parking at the Zandweg, the street our location is on.
At our location in Pathé Ypenburg, you can use their paid parking garage.
At our location in Hotel New York, there’s paid parking garages and paid parking lots in the area.

I'm running a bit late, what should I do?

First of all, don't worry.
Your booking starts automatically with a 5 minute countdown.
During your movie you can pause whenever you want, with a total of 15 minutes. The controls to do this become available in the app as soon as your booking starts.
If you're running late, we suggest you pause your movie as soon as you have access to the controls in the app. This can be done without you being on the location.
Hopefully this will give you enough time to get to the location.

I'd like to cancel my booking, what should I do?

If you wish to cancel your booking, your room hire fee will only be fully refunded if the cancellation is made at least 24 hours before your booking’s start time.
If you cancel less than 24 hours before your booking’s start time, you will receive 50% of your room hire fee.

Cancellations can be made via the app. Click "cancel reservation" on your ticket.

Your refund will be back with you in a couple of business days.

I've cancelled my booking, but can't seem to find the refund in my bank account.

After cancelling your booking, it might take up to 2-3 business days before your refund is in your bank account or credit card.
If you can't seem to find it, search for incoming transactions of the same amount, or incoming transactions from Mollie.
Refunds will not have "TheAnyThing" stated in the description.
Keep in mind when looking for the ammount: there's a 50% cancellation fee when you cancel within 24 hours before the start of your booking.

How do I get my own cinema?

Please contact us, we would like to hear your thoughts on adding a personal cinema to your venue.