Frequently
(asked) Questions

How can I book my own personal cinema?

You can easily book via our app, which is available in the App Store and the Google Play Store.
The app shows you availability, locations, prices and our 1000+ movie library.
In addition, the same app puts you in control of the movie's volume and pause moment, and the cinema's lighting and airconditioning. On top of that, you use it to call for room service and order your drinks and bites.

Where can I visit TheAnyThing?

We have our own location in Wijk bij Duurstede, and you can find us in  Hotel New York in Rotterdam and Pathé Ypenburg in The Hague.
We aim to open new locations by working with hotels, restaurants and cinema chains. Keep an eye on our social media to stay up to date.

What movies are available?

We are working with a variety of movie distributors to offer a wide range of movies like current blockbusters and evergreens. Here’s a list of our most popular movies.
Download our app, available in the App Store and the Google Play Store, and check out our 1000+ movies library.

Can I pause my movie?

You can.
During your entire viewing you are free to hit the pause button in the app as often as you want, when you want.
The total amount is 15 minutes. After this you will no longer be able to press pause.

Can I get a TheAnyThing gift certificate?

A visit to TheAnyThing is a wonderful gift to give.

We don't have our own gift certificate just yet, but we do accept the Nationale Bioscoopbon.

Due to European regulations, a maximum of €50 can be paid using an online gift certificate.

I only see availability in the morning, is that correct?

The app shows the current availability. Evenings and weekends are our most popular moments, and these are booked the fastest. On short notice, the mornings tend to be the only ones left. The longer you book in advance, the bigger the chance you get your perfect time.
Keep an eye on our Last Minute section in the app, for any short term availability popping up.

What are the house rules?

To ensure that everyone has a pleasant experience at TheAnyThing, we enforce the following house rules. Staff members reserve the right to deny entry to or remove guests from the premises for any violation of these rules.

Instructions from our staff must be followed at all times.

  • Staff members reserve the right to conduct random checks to ensure compliance with the house rules.
  • The private cinema rooms are equipped with camera equipment to ensure safety and quality.
  • Entry to the private cinema room requires the presentation of a valid ticket.
  • Guests must arrive on time. The film starts at the scheduled time.
  • All our films have Kijkwijzer age ratings. Staff may ask for identification. If guests refuse or are unable to show proof of age, they may be denied entry. For more information about Kijkwijzer and the related legislation, visit the Kijkwijzer website.
  • Bringing outside food and drinks into the private cinema rooms is not allowed.
  • Pets are not allowed in the private cinema rooms (except for guide dogs).
  • Smoking is prohibited (including electronic cigarettes, vaping, and similar products).
  • (Un)wanted intimacies are not allowed.
  • Both verbal and non-verbal disruptive behavior, are not allowed.
  • Drug use is prohibited.
  • It is forbidden to record the film. Violations of this rule will be reported to the authorities.
  • Guests will be held liable for any damage caused to the private cinema rooms (e.g., to the interior or furniture).
  • The maximum number of guests per private cinema room is equal to the number of seats.
  • Guests are not allowed to touch the screens or projectors in the private cinema rooms.
  • For your own safety, do not look directly into the projector laser as this can cause permanent retinal damage.
  • Parents/guardians are responsible for the actions and behavior of the minor children they bring to TheAnyThing.

Can I change the movie, date or time after I made my booking?

Unfortunately, it isn't possible to make adjustments to your booking.

You can cancel your booking and re-book another movie, time and/or date.
Make sure that if you choose a different movie and it exceeds the runtime of your previous chosen movie, it might not fit in your old timeslot.
Also, after cancelling, the timeslot is up for grabs for anyone who wants to make a booking too. So don't take to long with making a new booking.

Keep in mind that you if you cancel within 24 hours of your booking, a 50% of your booking fee will be charged.
For some movies it may take up to 72 hours to order from our distributors. These movies aren't available on short term.

Can I watch a movie with a different audio or subtitle language?

All the movies that we offer are in their original version with Dutch subtitles, unless stated otherwise in the app.

It isn’t possible to change the language of the audio or the subtitles.

We do offer several foreign movies from all over the world in their original version with Dutch subtitles.
Always check the movie’s description in the app for the language of the audio and subtitles.

I'm running a bit late, what should I do?

First of all, don't worry.
Your booking starts automatically with a 5 minute countdown.
During your movie you can pause whenever you want, with a total of 15 minutes. The controls to do this become available in the app as soon as your booking starts.
If you're running late, we suggest you pause your movie as soon as you have access to the controls in the app. This can be done without you being on the location.
Hopefully this will give you enough time to get to the location.

I'd like to cancel my booking, what should I do?

If you wish to cancel your booking, your room hire fee will only be fully refunded if the cancellation is made at least 24 hours before your booking’s start time.
If you cancel less than 24 hours before your booking’s start time, you will receive 50% of your room hire fee.

Cancelations can be made via the app. Click "cancel reservation" on your ticket.

Your refund will be back with you in a couple of business days.

I've cancelled my booking, but can't seem to find the refund in my bank account.

After cancelling your booking, it might take up to 2-3 business days before your refund is in your bank account or credit card.
If you can't seem to find it, search for incoming transactions of the same ammount, or incoming transactions from Mollie.
Refunds will not have "TheAnyThing" stated in the description.

I'd like to take my baby with me. Can I?

You can take a baby up to the age of 2 years old with you.
For children of 3 years and older, you need to take the maximum capacity of the room in account, e.g., two adults and one 3-year-old is three people. In this case you would need to book one of our five-person rooms.

Can I take my dog to TheAnyThing?

It isn't allowed to take any pets, no matter the size, amount of hair or volume of its bark.
You're more than welcome to take your human best friend though.

How do I get my own cinema?

Please contact us, we would like to hear your thoughts on adding a personal cinema to your venue.

Let's talk

Have a great spot to place The(Any)Thing or a cool design for one of our interiors?

Or do you have any questions, suggestions or want to share your experience with us, hit us up. We love to hear from you.

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